HSQE (Health, Safety, Quality and Environment) is of course very important to a railway business. The sheer number of passenger and public interactions with a breadth of infrastructure: stations, lines, crossings and trains makes it complex.
The Chiltern Railway Company Limited had a legacy spreadsheet system that was developed by a member of staff who had subsequently moved on. This is not unusual, but imagine being the new manager of this reporting. It was complex, intricate and required lots of maintenance to make it work. In fact one person’s time for one week a month, just managing this spreadsheet!
Clearly this was inefficient, ineffective and harboured risks. Recognising this the HSQE Performance Manager, Liane Tobin, turned to Vensis for help. She recognised that something this complex needed specialised, professional support.
The project started with an onsite consultation to ensure that the movement of data and connections to business need was understood. The first version of the spreadsheet replaced much of the manual interaction with robust automation. The reports were clean, professional and automatically published the report as a clear PDF.
As the possibilities became clear, further analysis was added at the request of the client. Their previous reporting was limited by their understanding of Excel, with professional support these barriers were gone.
The feedback from the first issue of the new report was, “…the unanimous verdict was that you have produced an extremely professional, easy-to-read and useful document in an excellent format” [feedback from the Executive Team]. Chris Burchell (Managing Director, UK Trains) said that “it is among the best presented safety data that he has come across.”
Liane added, “Matt (MD, Vensis) grasped what we were looking for very quickly, made suggestions on what we could do using our data to improve our report and pulled together a piece of work that surpassed our expectations. We are delighted with the results.” Liane’s appreciation was further demonstrated by her sending brownies to the Vensis office, appreciated by us all, thanks Liane!
Vensis is unique in that we bring together Business Consultancy and technical knowhow to ensure that the solutions we build add genuine value to our clients. Vensis has provided solutions to manufacturing, supply chain, telecoms, defence, banking, engineering, services, local government, education and more in the UK, USA, Canada, Australia, Russia and across Europe. Engaging Vensis means you are supported by a team of professionals who will exceed your expectation.